Report your problem
Our Rather Friendly Lifetime Warranty
One of the Friendliest in the World (with a few minor exclusions we hope you’ll understand):
Whose LIFETIME? Yours, mine, ours combined? NO WAY! You may have great genes and live to be centenarian, and that’s just not practical for a growing business! You CAN expect a very long lifespan for what we make however, and a generous one at that! This warranty also excludes any damage caused by said product being crushed by a steamroller, being ripped to shreds by a savage sharkbite, or wild boar attack, accidental submersion in your deep fryer, use as a pet’s chew toy, natural disasters, etc……you get the idea? So please, stay out of trouble!
For more details about our Friendly Lifetime Warranty see below.
Our Friendly Lifetime Warranty
We take personal pride in our products, and are proud to offer a lifetime warranty. Products covered by our Friendly Lifetime Warranty are warranted against manufacturing defects in materials and workmanship for the life of the product.
If a product covered by this warranty should fail due to a manufacturing defect, we will repair or replace it, without charge. For a product that is no longer in production or in stock, and cannot be repaired, a replacement with a comparable ‘The Friendly Swede’ product or a full refund will be offered instead.
Whether you are the original owner or a gift recipient of the product, the same warranty applies as long as you have the order ID number. This means that if you receive one of our products covered by this warranty, from a friend or family, the warranty is still valid. We believe we are ultimately responsible for our products during their lifetime, no matter who uses the product.
Our Friendly Lifetime Warranty is limited to original, unaltered and unrepaired materials and workmanship. This warranty does not cover defects caused by: commercial use, deliberate misuse, improper maintenance, negligence, normal wear and tear or the natural breakdown of colors and materials.
The Friendly Swede takes no responsibility for third party components, nor for any consequential, coincidental or incidental damages.
This warranty gives you specific legal rights. You may have other rights which vary from state to state, or jurisdiction to jurisdiction.
For warranty evaluation, please fill out the Lifetime Warranty Claim Form on our website (www.thefriendlyswede.com). Please include a complete image of the product to help us identify the product. In your Warranty Claim Description, tell us how the product failed to perform and refer to the products order number.
If you have any question about our Lifetime Warranty, Lifetime Warranty Claim Form or about your product contact us at firstname.lastname@example.org. Our customer service team is ready to help within 24 hours, and we take great pride in our ability to make things right when problems occur. Your satisfaction is our primary concern.